Santamaría (17)

Changing roles

In its third edition, the ´´En Tu Piel´´ campaign brought together more than thirty specialists and executives from different areas of the company.

To understand not only how certain tasks are carry out, but also to put ourselves in the place of our colleagues in the fulfillment of them, to contribute from each experience to a better result, to share the same desires for doing a common place, and be part of the collective construction, these are premises that we cannot let out of sight and that during the development of each edition of the ´´En Tu Piel´´ campaign, they provide new guidelines to guide the work.

Precisely, the change of roles encourages other views of the processes, which could contribute from a different perspective to find a solution to certain issues that concern us, and that could give us improvement opportunities. This was confirmed by those who on this occasion were the protagonists of the campaign, and during a day develop activities beyond the usual ones, putting themselves in ´´la piel´´ of their colleagues.

According to Yeileen Fiallo Greenup, Manager A in Communication and Marketing, responsible of the execution of the campaign, ´´compared to previous occasions, a greater degree of organization, control and involvement of the participants in the task was appreciated, with precise objectives to be evaluated… Many were the criteria expressed by the actors, fully responding to the questions oriented to the confirmation of the summary report, as well as other judgments that they wanted to highlight to improve the different processes in which they were participants.´´

The aim of this proposal is to ´´improve the management and achieve a greater productivity, taking into account the testimonies of managers and specialists, who focused their attention on the possible failures that are in the processes – that prevent to a greater or lesser extent the correct performance of the activities-, and then, through their experiences and knowledge arise the opportunities of improvements´´, said Fiallo. The results obtained are presented to the company´s board of directors, and the actions to be taken are determined to follow up the interest issues identified.´´

´´The initiative of this campaign is very positive, not only because they let us know about our co-workers: we live with personnel from different areas, but due to our dynamic we don’t have too much space to have a break and deepen in its reality, in the efforts they make to provide us with a certain service, that sometimes, due to ignorance we criticize or undervalue. I think we should make this initiative more extensive, within what is logical and permissible, ´´said one of the participants…Surely, there will be many other moments to share, learn, and find solutions, ´´en tu piel´´.